Meet the Team

Steven Coker

Business Inclusion Officer

Steven Coker icon email

Steven Coker icon phone 704.420.0703


Steven is responsible for the development, growth, implementation, management, coordination, and oversight of the city’s diversity and inclusion program. Steven also provides strategic direction and leadership citywide with responsibility for setting Minority, Women, and Small Business Enterprise (MWSBE) contracting goals, and for the performance of all compliance functions on relevant city contracts. In addition, Steven is responsible for ensuring diversity strategies and initiatives are successfully implemented, consistent with the city’s objectives.

Michele Torres

Business Inclusion Manager

Michele Torres icon

Michele Torres icon phone980.280.7143


Michele provides administrative operational leadership to the Office of CBI, inclusive of office management, budget operations, coordinating outreach events and serving internal and external committees.  In addition, Michele is tasked with planning and coordinating programs and activities overseeing development, compliance and reporting.

Sonia Bows

Contract Compliance Officer

Sonia Bows icon

Sonia Bows icon phone704.432.6366


Sonia works with the Charlotte Business INClusion team. The team’s goal is to enhance competition and participation of Minority Owned, Women Owned and Small Businesses (MWSBE) with city contracting opportunities. Sonia contributes by reviewing and setting participation goals on various City contracts, providing reporting, and partnering with all city department staff to encourage participation and solicitation efforts to MWSBE firms.

Venesia Draughn

Administrative Officer 2

Venesia Draughn icon

Venesia Draughn icon phone704.336.2710


Venesia supports the Charlotte Business INClusion office with tasks related to office management, process improvement, general administrative support, and budget and Munis functions. Venesia also provides support to the program and assistant program managers, works with the certification team to certify MWSBE vendors, serves on the planning committees for 2022 ACCA NTI, Crowns of Enterprise, and Charlotte MED Week, and attends outreach events as needed. In addition, she acts as the records management custodian for CBI.

Nyema Mathis

CBI Program Specialist Lead

Nyema Mathis icon

Nyema Mathis icon phone980.250.1326


Nyema assists in outreach opportunities, reporting, special projects, and deals with the day-to-day operations in making CBI successful.

Jorge Arturo Reynoso

Contract Compliance Officer

Jorge Arturo Reynoso icon

Jorge Arturo Reynoso icon phone704.577.5745


Jorge is a Program Specialist for construction and compliance. He works directly with Shaunne Thomas and Sonia Bows to establish goals for MWSBEs participation in city contracts.

NaTasha Smith

CBI Program Specialist

NaTasha Smith icon

NaTasha Smith icon phone704.432.3304


Along with certifying MWSBEs, NaTasha also support other areas of CBI, including compliance, reporting, CBIAC liaison duties, RCA review, outreach, and other duties as needed.

Kimberly Tibbs

CBI Certification Specialist Lead

Kimberly Tibbs icon

Kimberly Tibbs icon phone704.336.5066


Kimberly is responsible for performing the certification and verification process for diverse suppliers as outlined in the City Council adopted Charlotte Business INClusion Policy. Her work involves the exercise of initiative; reviewing, gathering, and analyzing data; and making sound business decisions based on the CBI Policy.