City's Vision and Mission


Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive.


The mission of the City of Charlotte is to ensure the delivery of quality public services and promote the safety, health and quality of life of its citizens.

Guiding Principles

  • We will attract and retain a skilled and diverse workforce.

  • We value teamwork, openness, accountability, productivity and employee development.

  • We will provide all customers with courteous, responsive, accessible and seamless quality services.

  • We will take initiative to identify, analyze and solve problems.

  • We will collaborate with stakeholders to solve problems and make decisions.