Better Bus and Title VI Program Updates

Published on May 19, 2026

Rider’s Alert

All Routes

Effective: May 21, 2026


Per the Federal Transit Administration (FTA), CATS is required to submit a Title VI program update to meet the requirements listed in chapters 3 and 4 of the Circular FTA C 4702.1B. A draft document of the 2026 program update can be found on the CATS website by selecting this link: CATS Civil Rights Title VI.

Please review the document and provide any comments through our online survey which you can find by selecting this link: CATS 2026 Title VI Program Update Survey. CATS will also be discussing the Title VI Program update as a part of the Better Bus engagement during the following dates/times:

Virtual Meeting:

  • Thursday, May 21 at 6 p.m., livestreamed on the CATS YouTube channel which you can visit by selecting this link: Visit the CATS YouTube

In-Person Meetings:

  • Tuesday, May 26 at the Urban Design Center, 1507 Camden Road, Charlotte, NC 28203 from 6 - 8 p.m.

  • Thursday, May 28 at the Charlotte Transportation Center (CTC), 303 E. Trade Street, Charlotte, NC 28202 from Noon - 2 p.m.

For questions or concerns, riders can speak directly to a customer service representative at 704-336-7433.


The City of Charlotte does not discriminate on the basis of disability. To request a reasonable accommodation or translation (free of charge), please email telltransit@charlottenc.gov or call 704-366-7433.

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